What to Expect When You Work With Athens Roofing

The inspection will vary depending on the roof and the reason for the appointment, but we generally evaluate the roofing system as a whole—not only the most obvious problem area.

When applicable and accessible, we may examine:

• The overall condition and approximate age of the roof
  
• Missing, damaged, loose, deteriorated, or improperly installed materials
  
• Areas associated with known or suspected leaks
  
• Valleys, ridges, eaves, rakes, transitions, and roof-to-wall intersections
  
• Pipe boots, vents, skylights, chimneys, and other penetrations
  
• Step flashing, counterflashing, chimney flashing, and wall flashing
  
• Drip edge, edge metal, gutters, and drainage conditions
  
• Previous repairs, sealants, patches, and alterations
  
• Attic staining, moisture, ventilation, and visible decking conditions
  
• Intake and exhaust ventilation where relevant
  
• Signs of storm, wind, impact, or tree damage
  
• Conditions that could affect a repair or replacement
  
• Existing landscaping, hardscaping, driveways, siding, decks, and other property features that may require protection
  
• We’ll normally take photographs of important findings and relevant existing conditions.

A roofing inspection is visual and non-destructive unless another arrangement is made. Some concealed conditions—particularly the condition of roof decking beneath existing materials—cannot be completely known until work begins.

After the inspection, we’ll explain what we found in plain language and show you photographs whenever they help clarify the condition.

We try to distinguish among three different categories:

1. Problems requiring timely attention
   
2. Conditions that should be repaired but are not immediate emergencies
   
3. Normal wear or minor conditions that can reasonably be monitored
   

Not every imperfection means the roof needs to be replaced. Likewise, repairing one visible symptom is not always the most responsible recommendation if the roofing system is failing more broadly.

We’ll give you our professional opinion about whether the best course is to:

• Repair the roof
  
• Replace the roof
  
• Conduct additional investigation
  
• Monitor the condition and wait
  
• If something remains unknown, we’ll tell you. If the initial inspection cannot establish the cause of a problem, we’ll explain the limitation and recommend an appropriate next step.

Our goal is not to make the roof sound worse than it is. It is to give you enough evidence and explanation to make an informed decision.

In most cases, yes.

Athens Roofing normally brings a working proposal to the appointment. After inspecting the property and discussing your needs, we customize the proposal and review it with you in person. 

Homeowners nearly always receive a price—or at least a meaningful preliminary number—before the appointment ends.

Occasionally, we may provide only a ballpark estimate during the initial visit. A final proposal may require additional measurements, material research, supplier pricing, structural information, or clarification of the work.

When the proposal cannot be completed at the appointment, we generally provide the written recommendation or proposal within 24 hours. More complicated or unusual projects may require additional time, but we’ll explain that when it occurs.

You’ll receive a written copy by email. If the proposal is prepared after the appointment, we can review it with you by phone and answer questions.

Athens Roofing will normally contact you a few days before work begins to confirm the anticipated start date.

You’ll also receive written pre-job information explaining what to expect and how to prepare. Depending on the project, this may include:

• Material-delivery timing
  
• Dumpster or dump-trailer placement
  
• Required driveway access
  
• Where vehicles should be parked
  
• Gate and yard access
  
• Pets and outdoor animals
  
• Landscaping and hardscaping
  
• Patio furniture, grills, decorations, and other movable items
  
• Attic or garage items that may be affected by vibration or dust
  
• Noise and working hours
  
• Debris and cleanup procedures
  
• Contact information for questions

For roof replacements, we usually need the driveway open for material-delivery trucks and a dumpster or dump trailer. We’ll tell you when vehicles need to be moved and what access must remain clear.

Before physical work begins, the crew or project representative will confirm that the property is ready and that required areas are accessible.

This may include:

• Confirming driveway and gate access
  
• Reviewing dumpster, trailer, equipment, and material placement
  
• Checking landscaping, hardscaping, siding, decks, and other vulnerable areas
  
• Putting planned property-protection measures in place
  
• Confirming the best jobsite contact
  
• Addressing last-minute questions or concerns
  
• Reviewing any approved changes that affect the work

Roof replacement is noisy, disruptive work. There will be vibration, foot traffic, material movement, falling debris, vehicles, equipment, and crew activity around the property. Preparing in advance helps protect your belongings and allows the work to proceed more safely and efficiently.

Roofing crews typically work from sunup to sundown, particularly during a roof replacement.

Homeowners are sometimes surprised when the crew continues working into the evening. Staying late is generally part of completing the day’s work, maintaining progress, cleaning the property, and leaving the home properly protected. It does not necessarily mean that the project is behind schedule.

Weather, daylight, temperature, project conditions, and local requirements can affect the exact working hours.

Throughout the work, Athens Roofing should:

• Maintain appropriate property protection
  
• Control and collect debris
  
• Keep the homeowner informed of meaningful changes
  
• Provide a clear contact for jobsite questions
  
• Communicate unexpected conditions
  
• Explain proposed additional work before proceeding
  
• Perform ongoing cleanup
  
• Conduct an end-of-day cleanup
  
• Keep practical access around the home as safe and clear as possible

Roofing is construction work, and some disruption is unavoidable. Our responsibility is to manage that disruption carefully, communicate clearly, and leave the property in good condition.

Some roofing conditions cannot be seen until the existing materials are removed.

Common concealed conditions may include:

• Rotted, deteriorated, or delaminated roof decking
  
• Multiple roofing layers
  
• Improper previous repairs
  
• Concealed flashing problems
  
• Damaged framing
  
• Unexpected ventilation conditions
  
• Water damage hidden beneath roofing materials
  
• Construction that differs from what was visible during the inspection

If we discover an unexpected condition that requires additional work or creates an additional charge, we’ll explain what was found and how we recommend addressing it. Added work should be communicated and authorized according to the contract before it is performed, except when immediate action is reasonably necessary to protect the exposed structure or maintain safety.

Our proposal should explain known unit prices, allowances, or procedures for common variables such as decking replacement whenever applicable.

At completion, Athens Roofing will:

• Inspect the completed work
  
• Complete the final cleanup
  
• Clear roofing debris from the gutters as applicable
  
• Perform magnetic sweeps
  
• Walk the property and check work areas
  
• Address known remaining concerns
  
• Explain any unfinished item or follow-up still required
  
• Provide completion information and the final invoice

If something cannot be completed immediately—for example, a special-order item or a follow-up repair—we’ll explain what remains and what should happen next.

Roofing warranties generally have two distinct parts:

1. The manufacturer’s material warranty 
2. The roofing contractor’s workmanship warranty 

The manufacturer’s warranty primarily addresses qualifying problems with the roofing materials. It does not automatically cover every installation or service issue.

 Athens Roofing’s workmanship warranty addresses covered installation-related workmanship. For qualifying roof-replacement projects, Athens Roofing provides its written 15-Year Worry-Free workmanship warranty.  

After final payment, we send a warranty packet that includes the applicable Athens Roofing workmanship warranty in writing. If your project includes an extended manufacturer warranty, that documentation will be provided once the manufacturer issues it, often by email.

Your proposal and warranty documents contain the actual terms, conditions, limitations, and coverage applicable to your project. Those written documents control over any general website description.

After the project is complete and final payment has been received, Athens Roofing sends the applicable warranty information.

The warranty packet also includes:

• Information about leaving Athens Roofing a Google review
  
• A direct review link when available
  
• Information about Athens Roofing’s referral program

Under the current referral program, customers may receive a $300 referral bonus when someone they refer hires Athens Roofing for a qualifying new job. The referral letter included in the packet explains the applicable details and requirements.